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Reviews about Best Buy

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  June 16, 2019, by Jeffrey Menegas
  Do not EVER use their Geek Squad for anything related to your computer unless you already know your computer cannot be repaired. A few years ago an HP laptop I had, relatively new, had stopped booting into Windows, and instead went "beep-beep-beep-beep" each time. Took it to them, and they said, "If it beeps like that, it's pretty much fried, but see our nice selection of new computers right over there." Instead I took it home, looked up the meaning of 4 beeps (memory), then opened the machine, swapped the two memory cards one for the other (didn't even buy a new card), made sure the cards were firmly seated, booted it up and it worked just fine. Today the exact same thing happened to a friend of mine, who actually bought a new computer when directed to do so (hers may actually have been fried), but the point is that mine wasn't, he wouldn't even look at it and he directed me to sales. He either was totally incompetent or totally lazy. I'm not sure which, but neither is acceptable and he immediately tried to sell me a new one. Having a computer repair department in a store that also sells computers is a clear conflict if interest, and the store will benefit if the "Geek Squad" takes a computer that can be repaired and deems it irreparable.